Privacy & Policy

Privacy Policy (“the NHW Website ”) is owned and operated by MS Innovation Plt (“MS”). MS is
committed to protecting your privacy. This Privacy Policy explains our data processing practices. By using the website,
you consent unconditionally to the terms of this Policy. This Policy applies to users in Malaysia only.

Information Collected

MS collects the details provided by you on registration together with information we learn about you from your use of
our service and your visits to our Website

We collect information about you when you:

  • visit the Website, and other sites accessible from the Website;
  • register with and buy products or services on the Website;
  • contact us eg in writing, call customer services

We may supplement the information we collect about you with information we receive from within our MS group of companies or other external agencies. This allows us to assess the accuracy of the information we hold about you in order to send you relevant offers and information.

We may collect additional information in connection with your participation in any promotions or competitions offered
by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use
which enables us to improve the service we provide.

Security and Accuracy of Information

Please note that although no system of technology is completely safe, MS has endeavored to take all reasonable
measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your

You shall ensure that all personal detail provided to MS is accurate at the point of submission and that MS is kept
abreast and updated of any change in your personal details. If for any reason you believe that your personal information lodged with MS is inaccurate or if you would like to amend and reconfirm your personal information, you may do so by typing your name and identity card number on the registration page.

Use of your information

MS will use your information to provide and personalise its service.
MS will use your information to:

  • Manage and improve the Website
  • Administer and operate your account;
  • Process your orders.
  • Tell you important changes to the “Website” and our services;
  • Manage promotions, competitions, customer surveys and questionnaires;
  • Check and verify your identity.

MS will also use your contact details to communicate with you. MS may use your information to send you offers and news about MS products and services which it thinks may be of interest to you. MS may contact you by post, email, telephone or fax for these purposes.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for
administrative or operational reasons relating to our service. We may use and share anonymised information outside
the MS Group. However, we would like to reassure you that this never includes your personal information.

Marketing Research

Unless you indicate otherwise, we may contact you:

  • with offers and information about MS products or services
  • with offers and information about partners’ products or services
  • for customer research eg to help improve our services

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will
prevent you from receiving great offers or promotions that may be of interest to you.

We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions.
Again, if you do not want to be contacted for this purpose, just email us at

Disclosure and transfer of your information

Your information will only be used internally by MS and within the MS Group. MS will never disclose or pass your
personal data to anyone else without your consent, except for any successors in title to our business authorized or
required by law or to other companies who provide a service to us. We may also use and disclose information in
aggregate (so that no individual customers are identified) for purpose of marketing, promotional, strategic
development, research and customer care.


“Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect
information from the browser. MS uses cookies for a number of purposes, for instance to enable us to simplify the
logging on process for registered users, to help ensure the security and authenticity of registered users and to enable
traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a
demographic profile.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access
many of our services, you must have cookies enabled if you wish to access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function but this will restrict the online MS services you can use.

Accessing your information

To obtain a copy of the information we hold about you, please contact our customer service at +603-6263 9177. Please
confirm your details to help us identify and locate your information. If any of the details are incorrect, let us know and
we will amend them.

Modification of the Privacy Policy

MS reserves the right to amend this Privacy Policy any time without prior notice. You are responsible for regularly
reviewing this Privacy Policy. Continued use of MS Website shall constitute your consent to such changes.

Contacting us

If you have any order query, please e-mail us at
( or call our Customer Services at +603-2715 3083.